Shipping & Returns

Once your order is placed, confirmation will be sent directly to your email. Once you receive a confirmation, it cannot be edited. Please review your billing and shipping information prior to submitting your order to avoid any delays or inaccurate shipments.

Please allow 1-2 business days for order processing. Once shipped, most shipments will arrive within 3-5 business days, depending on your selected shipping method and where you are located. Standard shipping usually takes between 3-5 days and 1-3 for express/expedited. 2-3 weeks minimum for all international orders. Tracking will be sent directly to your inbox once the package has shipped.

Didn’t receive your order? Please email hey@heyumanos.com for support.

Returns & Exchanges

Marine Greens Superfood Collection
We do not offer refunds or exchanges on our Marine Greens Superfood Shampoo, Conditioner, or Body Wash—including full-size bottles, refills, and mini trial sizes. All sales on these items are final.

We offer mini trial sizes so you can try before committing to a full size. If you have questions around scent, texture, or performance, feel free to reach out at hey@heyumanos.com—we’re happy to help guide you.

All Other Products

For all other items, if you're unhappy for any reason we accept returns within 15 days of delivery. To initiate a return, email hey@heyumanos.com with your order number and we’ll take care of you.

Damaged Orders

If your order arrives damaged, please email hey@heyumanos.com within 48 hours of delivery with your order number and photos of the damaged item(s) and we will gladly send you a replacement. We may ask you to return the damaged item.