FAQs

Returns & Exchanges

What is your return policy?

Marine Greens Superfood Collection
We do not offer refunds or exchanges on our Marine Greens Superfood Shampoo, Conditioner, or Body Wash—including full-size bottles, refills, and mini trial sizes. All sales on these items are final. We offer mini trial sizes so you can try before committing to a full size. If you have questions around scent, texture, or performance, feel free to reach out at hey@heyumanos.com—we’re happy to help guide you.

All Other Products

For all other items, if you're unhappy for any reason we accept returns within 15 days of delivery. To initiate a return, email hey@heyumanos.com with your order number and we’ll take care of you.

Damaged Orders

If your order arrives damaged, please email hey@heyumanos.com within 48 hours of delivery with your order number and photos of the damaged item(s) and we will gladly send you a replacement. We may ask you to return the damaged item.

How long do returns take to process?

While we make every effort to promptly process refunds, please allow 3-5 days for any approved refund to be issued after we receive returned items.

I received the wrong product. What do I do?

Please email us at hey@heyumanos.com with your order number and we will take care of it.

Ingredient Benefits

What do we mean by clean?

We know “clean” is tossed around a lot, so we’re telling you exactly what it means here at umanos.  Our products contain ZERO: Sulfates, Silicones, Parabens, Phthalates, Synthetic Fragrances, Artificial Dyes or Colors, PEGS, Petrolatum, and more than 1200 ingredients found in many brands.

Dive into our ingredient philosophy here.

What does non-toxic hair and bodycare mean?

Non-toxic shampoos, conditioners, and body washes are formulated with a focus on safety and clean ingredients, responsibly avoiding known harmful chemicals: endocrine disruptors, parabens, phthalates, paraffin, sulfates, silicones, formaldehyde, GMOs, synthetic dyes, color, fragrances and heavy metals.

Planet positive: how we design with the planet in mind

Every umanos product is designed with the planet in mind. We always strive for 100% recyclable packaging, minimal to no single-use plastic and refillable product options. More than sustainable, we are committed to continuous improvement through responsible sourcing, local manufacturing, local partnerships, and refillable product options, when possible.

Learn more about our sustainability commitments here.

What can I expect switching to non-toxic haircare?

If you've been using chemical-laden products and then suddenly make the switch to nontoxic formulas, you may experience a temporary transitional detox period. Not everyone experiences a detox period and switching to non-toxic haircare can result in healthier hair and scalp over time. Initially, you'll experience gentler cleansing without harsh chemicals, reducing irritation and dryness. As you continue using non-toxic products, your hair may become stronger, more moisturized, and less prone to breakage, with fewer issues like product build-up. Additionally, you'll enjoy natural, plant-based scents that smell lovely and have added benefits from skin and strand-loving pure essential oils. 

Benefits of seaweed superfoods for your hair

Seaweed (yes, seaweed!) is THE ultimate multi-vitamin for your strands delivering 65+ vitamins, minerals and nutrients that help nourish, protect, hydrate, smooth and strengthen. And best of all — they're fantastic for all hair types.

Seaweed is great for hair because it’s packed with vitamins, minerals, and antioxidants that nourish the scalp and strengthen hair strands. It helps to promote healthy hair growth by stimulating hair follicles, while its natural moisturizing properties improve hydration and shine. Rich in iodine and amino acids, seaweed can also help reduce hair breakage and protect against environmental damage, leaving hair stronger, healthier and more vibrant.

Are your formulas good for color treated hair?

Our sulfate-free, plant-based formulas are good for color-treated hair because they gently cleanse without stripping away the vibrant color or causing dryness. Free from harsh chemicals, these formulas maintain the hair’s natural oils, keeping it hydrated and healthy. Infused with seaweed superfoods, they nourish and strengthen the hair, promoting long-lasting color retention by protecting against environmental damage and restoring essential moisture. This ensures your color stays vibrant while your hair feels soft, strong, and nourished. All hair is different, so please test to see what works best for you and your strands.

Are your formulas good for sensitive skin?

umanos coconut-based cleansers are perfect for sensitive skin because they provide a gentle, effective cleanse without causing irritation. Derived from natural coconut, these cleansers help maintain the skin’s natural moisture barrier, preventing dryness and discomfort. Rich in fatty acids, they nourish and soothe the skin, while their mild, non-stripping nature makes them ideal for those with delicate or reactive skin. The result is clean, refreshed skin that feels calm, balanced, and hydrated. All skin is different, so please always patch test to see what works best for you and your skin.

Why choosing a natural scent is better than synthetic alternatives

Synthetic fragrances often contain undisclosed chemicals that could be harmful to your health. Our natural scent is made with 100% pure essential oils. A blend of Atlantic Cedarwood, Juniper Berry, Moroccan Rosemary, Indian Mint, and Lavender, not only smells grounding and invigorating but also provides added benefits for your skin, scalp, and hair. These plant-based essential oils are rich in antioxidants, anti-inflammatory properties, and vitamins that soothe and nourish, promoting healthier skin and stronger hair. Unlike synthetic fragrances, which can cause irritation or dryness, this natural blend is gentle and non-toxic, supporting overall well-being while enhancing your self-care routine with a luxurious, nature-inspired scent.

Products & Formulations

What's inside?

We're totally transparent. We source the highest quality clean, safe, and naturally derived ingredients and use potent extracts carefully and sustainably sourced from around the globe.

Our hero ingredients are seaweed superfoods, some of the most nutrient rich plants on the planet and the ultimate multi-vitamin for healthy, hydrated skin + strands.

Gentle coconut-based cleansers, powerful plants, botanical extracts and essential oils work together to cleanse, condition, hydrate and protect.

With seagreen superfoods, bold botanicals, powerful plants, each bottle of Umanos works great and feels even better.

Read more about our product promise.

Why seaweed?

It's the superfood of the sea. Seaweed (yes,seaweed!) is THE ultimate multi-vitamin for your skin and strands delivering 65+ vitamins, minerals and nutrients that help nourish, protect, hydrate, smooth and strengthen.

And best of all — they're fantastic for all hair and skin types. 

We sought these superfoods not only for their benefits to the hair and skin but also because seaweed is a naturally renewable resource that does all kinds of magical things from an environmental standpoint like sequester carbon and regenerate. Real overachievers. 

There's really no synthetic fragrance?

Nope. There’s really no synthetic fragrance. No nasties to hide behind the word "fragrance". Instead, we use 100% pure essential oils that work together for a subtle herbaceous yet refreshing natural aroma and have added benefits for skin, scalp and strands. It's a win-win so you look great and feel good.

Do you use clean, safe & non-toxic ingredients?

We only use clean, natural, and non-toxic ingredients that are safe for your body and the environment. We formulate to EU standards and eliminate over 1300 ingredients used in most conventional products.

In development, we designed our products around best practices and standards of the Environmental Working Group, Made Safe, and Credo clean beauty standards to ensure the highest quality products.

Are umanos products color-safe?

You bet. All our products are color-safe and great for color treated hair. In fact, our prograde blend of amino acids are known to help improve color retention of dyed hair.

I have sensitive skin and scalp. Are your products suitable for me?

We created our shampoo and conditioner with a team of leading natural and organic formulation scientists. Our formulas are clean, plant-based and free from SLS, SLES, silicones, parabens, phthalates, synthetic fragrances, colorants and dyes (to name a few). We designed them to be gently cleansing and richly nourishing for everyday use and suitable for all hair and skin types—even the most sensitive.

How do you make your products?

We expertly formulate and obsessively test our products, both ourselves and with third-party testing facilities. We develop our formulas from scratch and work with expert natural and organic chemists with 30+ years of experience developing clean, natural, and organic formulas. They help us go against the grain to get things right with absolutely no compromise on product experience or performance. 

What hair types are the shampoo and conditioner suitable for?

Our products are great for all hair types. Umanos superfood shampoo and conditioner are made with nutrient-rich superfoods and designed to be suitable for all hair types, even those with a sensitive scalp. The formulas are gently cleansing and nourishing and will leave your hair looking and feeling clean, fresh, soft, shiny, and full of body.

Are your products vegan + cruelty-free?

We are 100% vegan and cruelty free. We do not use any animal by-products in our formulations and we check with all our suppliers to ensure there is no animal testing and definitely do no animal testing ourselves (we test only on consenting friends and family).

About umanos

Who is umanos?

We are an independent, woman-owned, premium personal care company based in Seattle, WA. We created umanos so that people everywhere (including ourselves) could make a difference with our daily routines. We offer premium, non-toxic, high-performance products that make it easier to live healthier, tread lighter, and do a little good in the world.

How does umanos give back?

We give back 1% of revenue to clean water for people without. Giving back is core to who we are at umanos. Alisha has been working in sustainable development with grassroots nonprofits in East Africa for more than a decade. The opportunity to blend her background in business and philanthropy sparked the initial conversations for umanos.

You can read more about our Wash to Water Give Back program here.

What's in a name?

Pronounced { oo-mah-nos }, our name is inspired by the Latin word for humans - humanus. It represents the optimism and possibility of who we are and what we can achieve when we come together. It’s a tribute to the collective human spirit and all the people who inspire us. At umanos, we are driven by passion and purpose and believe in the power of our daily routines as a force for good.

Do you have any promo codes?

We offer 15% off on your first order when you join our community newsletter.