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FAQs
Products
What's inside?
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What's inside?
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We're totally transparent. We source the highest quality clean, safe, and naturally derived ingredients and use potent extracts carefully and sustainably sourced from around the globe.
Our hero ingredients are seaweed superfoods, some of the most nutrient rich plants on the planet and the ultimate multi-vitamin for healthy, hydrated skin + strands.
Gentle coconut-based cleansers, powerful plants, botanical extracts and essential oils work together to cleanse, condition, hydrate and protect.
With seagreen superfoods, bold botanicals, powerful plants, each bottle of Umanos works great and feels even better.
Read more about our product promise.
Why seaweed?
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Why seaweed?
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It's the superfood of the sea. Seaweed (yes,seaweed!) is THE ultimate multi-vitamin for your skin and strands delivering 65+ vitamins, minerals and nutrients that help nourish, protect, hydrate, smooth and strengthen.
And best of all — they're fantastic for all hair and skin types.
We sought these superfoods not only for their benefits to the hair and skin but also because seaweed is a naturally renewable resource that does all kinds of magical things from an environmental standpoint like sequester carbon and regenerate. Real overachievers.
There's really no synthetic fragrance?
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There's really no synthetic fragrance?
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Nope. There’s really no synthetic fragrance. No nasties to hide behind the word "fragrance". Instead, we use 100% pure essential oils that work together for a subtle herbaceous yet refreshing natural aroma and have added benefits for skin, scalp and strands. It's a win-win so you look great and feel good.
Do you use clean, safe & non-toxic ingredients?
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Do you use clean, safe & non-toxic ingredients?
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We only use clean, natural, and non-toxic ingredients that are safe for your body and the environment.
We formulate to EU standards and eliminate over 1300 ingredients used in most conventional products.
In development, we designed our products around best practices and standards of the Environmental Working Group, Made Safe, and Credo clean beauty standards to ensure the highest quality products.
Are umanos products color-safe?
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Are umanos products color-safe?
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You bet. All our products are color-safe and great for color treated hair. In fact, our prograde blend of amino acids are known to help improve color retention of dyed hair.
I have sensitive skin and scalp. Are your products suitable for me?
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I have sensitive skin and scalp. Are your products suitable for me?
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We created our shampoo and conditioner with a team of leading natural and organic formulation scientists. Our formulas are clean, plant-based and free from SLS, SLES, silicones, parabens, phthalates, synthetic fragrances, colorants and dyes (to name a few). We designed them to be gently cleansing and richly nourishing for everyday use and suitable for all hair and skin types—even the most sensitive.
How do you make your products?
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How do you make your products?
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We expertly formulate and obsessively test our products, both ourselves and with third-party testing facilities. We develop our formulas from scratch and work with expert natural and organic chemists with 30+ years of experience developing clean, natural, and organic formulas. They help us go against the grain to get things right with absolutely no compromise on product experience or performance.
What hair types are the shampoo and conditioner suitable for?
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What hair types are the shampoo and conditioner suitable for?
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Our products are great for all hair types. Umanos superfood shampoo and conditioner are made with nutrient-rich superfoods and designed to be suitable for all hair types, even those with a sensitive scalp. The formulas are gently cleansing and nourishing and will leave your hair looking and feeling clean, fresh, soft, shiny, and full of body.
Are your products vegan + cruelty-free?
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Are your products vegan + cruelty-free?
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We are 100% vegan and cruelty free. We do not use any animal by-products in our formulations and we check with all our suppliers to ensure there is no animal testing and definitely do no animal testing ourselves (we test only on consenting friends and family).
Sustainability
How do you focus on sustainability?
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How do you focus on sustainability?
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We think about our impact (both positive and negative) in a lot of ways. Sustainability is one of our core values and we consider it a critical part of our life work to pursue sustainability at every level of our business. We do this by standing firmly in multi-stakeholder ethos and pursue a triple bottom line, whereby people and the planet are just as important as profit. We embed our mission into the products we create from formulation through delivery and opt for the most sustainable choice, even if it's not the easiest.
Learn more about our sustainable practices.
What is your packaging made of?
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What is your packaging made of?
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Everything we design, we design with the planet in mind. Because we’re here for a good time and a long time—we eliminate single-use plastic, and use BPA-free infinitely recyclable and reusable aluminum. We use FSC-certified recyclable boxes, 100% soy-based non-toxic inks, and prioritize compostable and biodegradable materials. No wrapping plastic or bubble wrap ever.
We guarantee a great and green unboxing experience!
Caring for the planet is just as important to us as caring for our customers. We’re always listening to your feedback, and always striving to do better. Send us an email anytime at hey@heyumanos.com with feedback, tips, or thoughts. We're all ears!
How do your products support a more circular economy?
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How do your products support a more circular economy?
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We've designed Umanos products with the full product lifecycle in mind, from development through to packaging. We chose durable 100% infinitely recyclable aluminum as a long-term alternative solution to single-use plastic bottles. Our bottles create up to 90x less plastic waste and look sleek too. We screen print directly on our bottles to eliminate paper labels and we ship our products to you in FSC-certified recyclable boxes and print with non-toxic soy ink. No wrapping plastic or bubble wrap. We print all cards on 100% recyclable paper.
Do you use ethical & environmentally friendly manufacturing partners?
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Do you use ethical & environmentally friendly manufacturing partners?
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This was a non-negotiable for us. Unlike most companies, we work with a local and ethical manufacturing partner in the US. They are an ISO certified independent, family-run manufacturing facility. They also use 100% solar-power, which we think is pretty rad!
About umanos
Who is umanos?
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Who is umanos?
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We are an independent, woman-owned company based in Seattle, WA. We created Umanos so that people everywhere (including ourselves) could make a difference with our daily routines. We make premium bodycare products that make it easier to live healthier, tread lighter, and do a little good in the world.
Do you only make the essentials?
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Do you only make the essentials?
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We're inspired by simplicity. So instead of complicated routines, we focus on the quality essentials everybody uses. We're just getting started with lots of ideas, but if there's something you'd like to see, let us know! We'd love to hear what you're looking for. Email us at hey@heyumanos.com.
How does umanos give back?
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How does umanos give back?
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Giving back is a core value for us at Umanos. Alisha has been working in sustainable development with grassroots nonprofits in East Africa for more than a decade. The opportunity to blend her background in business and philanthropy sparked the initial conversations for Umanos.
We donate 1% of top-line revenue to clean water initiatives for at need communities in Uganda. You can read more about our Wash to Water program here.
What's in a name?
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What's in a name?
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{ oo-mah-nos } The umanos name is inspired by the Latin humanus. It represents the optimism and possibility of who we are and what we can achieve when we come together. It’s a tribute to the collective human spirit and all the people who inspire us — the dreamers, doers, movers & shakers of every shape and form. At umanos, we are driven by passion and purpose to create a better future through the power of our daily routines.
Do you have any promo codes?
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Do you have any promo codes?
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We offer 15% off on your first order when you join our community newsletter.
Stockists + Partners
Where can I find you?
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Where can I find you?
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Shop umanos right here and get it delivered straight to your door. Have a favorite neighborhood shop? If there is somewhere you'd like to see umanos let us know and we'll reach out!
I'm a stockist! Can I place a wholesale order?
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I'm a stockist! Can I place a wholesale order?
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You bet! You can inquire here. If you're on Faire, you can also order umanos online through Faire.
I'm an eco-lodge or hotel, can I get special pricing for a large order?
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I'm an eco-lodge or hotel, can I get special pricing for a large order?
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We'd love to hear from you! Please email alisha@heyumanos.com with more information about what your order. We consider industry pricing for eco-partners.
I'm an influencer! Can we collab?
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I'm an influencer! Can we collab?
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We're all about collaborations! We would love to hear from you and see if the stars align. Send an email to alisha@heyumanos.com and tell us a little about yourself and what you have in mind.
Do you have an affiliate program?
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Do you have an affiliate program?
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Our affiliate program is coming soon! Until then, please contact us here.
Orders + Shipping
Where do you ship?
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Where do you ship?
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We ship throughout the United States.
We are working hard to bring umanos to other countries. Connect with us on social and let us know where you'd like us to ship next.
How long will it take to receive my order?
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How long will it take to receive my order?
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Orders process within 1-2 business days. Delivery details will be provided in your confirmation email.
What about Hawaii, Alaska, or Puerto Rico?
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What about Hawaii, Alaska, or Puerto Rico?
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We're working hard to ship outside of the contiguous United States, but not quite there yet. Join our newsletter and you'll be first to know!
How long will it take to receive my order?
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How long will it take to receive my order?
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We process all orders within 1-2 business days. You will receive shipping timelines and confirmation during checkout before confirming your order.
Can I ship my order to a PO Box?
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Can I ship my order to a PO Box?
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You bet! We also ship to PO boxes.
Tracking shows my package was delivered but I cannot find it! What should I do?
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Tracking shows my package was delivered but I cannot find it! What should I do?
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We’re here to help! Please reach out and we will be happy to help you track your package down.
Please include the following details: Order Number, Full Name, Address, and where you're expecting the delivery.
Please notify us within 7 business days of the marked date of delivery.
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